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We don't have a standard shipping policy per se, but we do have a shipping
promise. We promise to charge you only what it costs us to ship your
order. Also, we promise to smartly pack the order so that it is not
only safe during shipping, but will cost you the least amount of money
possible. If UPS is the cheapest, we will use them. If the Post Office costs
less, we will use them.
You can request a certain service if you prefer such as 2nd day air.
We are not here to make a profit on shipping your order. Some
companies like to charge based upon the amount of money that is spent.
That system does not work too well when you buy a $30.00 grinder bit which
is not very heavy and can fit into a small package. Our shipping
cost is based upon the shipping company's weight chart and oversized packages
chart plus any glass box charges that may apply
for shipping glass. So in order to save you money, we will creatively pack your
order in the least amount of right sized boxes that it will safely fit into
without sacrificing the safety of its shipment.
So basically, it all depends on what you buy, where you live, and how you
might prefer the order to be shipped. If requested, we can give you an estimate prior to
charging your credit card. When you place the order over
the internet, put "Please provide with shipping costs before processing"
in the Special Instruction section of the checkout and we will call or email
you with the shipping before we proceed.
Many of items on the site may include the weight of the item so that you can
estimate the weight of your order. You can then put that weight into
the
UPS Shipping Estimator to get an idea how much it
might cost to ship to your zipcode.
Other policies we will follow based on customer requests:
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Use the USPS when shipping to Alaska since it will most
likely be the cheapest and quickest way.
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Use the USPS to ship to APO addresses.
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Use the USPS Global Priority Mailer when shipping books and patterns to
overseas customers. It is by far the cheapest way to send flat
materials overseas.
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When you supply us with your email address
in your order, UPS will send the tracking number via email when your order is shipped.
Tips on Estimating Shipping:
To estimate the weight of your order use the guide lines below: Use 1
to 3 pounds for Box & Packing. The larger the order the larger the
box, plus more packing! If the order has both glass and large supplies,
such as lamp bases, the order will be shipped in two cartons to avoid
breakage. Shipping weight is figured on each box.
Weight Examples:
8x12 glass sheet weighs approximately 1.5 lbs.
12x12 glass sheet weighs approximately 2 lbs.
16x24 glass sheet weighs approximately 5.5 lbs.
Mini Lamp Base + Hardware approximately 1.5 lbs.
Medium Lamp Base + Hardware approximately 2 lbs.
Large Lamp Base + Hardware approximately 3-4 lbs. |
Super Star or Wiz or Wizling approximately 8 lbs.
All Star or Wizard approximately 12 lbs.
Deluxe Beginners Kit approximately 34 lbs.
Intermediate Beginners Kit approximately 9 lbs.
Basic Beginners Kit approximately 5 lbs.
WB-1 Workboard approximately 9 lbs. |
Glass Box Charges Examples:
Small Box: $ 5.00
Holds up to 30 pieces 8" x 12" or up to 20 pieces 12" x 12" or
a reasonable combination of the two (2) sheet sizes.
For this size box, UPS does not charge a dimensional weight. Keep in mind there is a 10 piece minimum for glass of these sizes. |
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Medium Box: $ 6.00
Holds up to 10 pieces 15" x 16" , 16" x 18", 16" x 20"
(Kokomo & Hot Mix 90) or
any combination of the three (3) sheet sizes.
(This box is 23 x 19 x 13 so UPS charges a minimum 30 lb. dimensional weight, even if the box weighs less, so ordering
at least 8 pieces is most economical) Once loaded, this box
typically weighs from 30 to 36 lbs.
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Large Box $ 8.00
Holds up to 10 pieces 16" x 24", 18" x 20", 20" x 24" or any
combination of the three (3) sheet sizes.
(This box is 31 x 9 x 23 so UPS charges a minimum 34 lb. dimensional
weight, even if the box weighs less, so ordering at least 6 or 7 pieces
of glass to fill the box is most economical). Once loaded,
this box typically weighs from 48 to 52 lbs.
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Zinc/Brass/Oak Framing Charges Examples:
All Framing, Brass, Zinc and Rebar come in 6 foot lengths.
At your request, we can cut them in half to save you shipping costs.
3' Cutting & Boxing Charge : $
4.00
For 3' brass channel / zinc / re-bar or oak framing
cut in half.
UPS only changes what this box actually weighs. No additional
handling charge. |
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6' Boxing Charge : $ 6.00
For 6' brass / zinc / re-bar / lead came / or oak framing.
We affix a wooden board to the outside of the box for safe
and sturdy carrying by UPS.
UPS charges an additional $ 6.50 oversize handling fee plus the weight of the box.
So
if you prefer two 3 ft. lengths instead of one 6 ft. length, we can cut
your oak framing/zinc/brass in order to fit into the 3 ft. box above and
save shipping costs.
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SHIPPING DAMAGE: Do not continue unpacking if order package shows evidence of damage.
Open the box before signing the delivery receipt and indicate "lost" or "damage" on the carrier's
delivery sheet or call UPS Customer Service at 1-800-742-5877. Please save the carton/box and all
packing materials. File a claim immediately with the carrier/UPS and then notify us. Please do not return
any merchandise to us without first filing a claim.
RETURN POLICY: If for some
reason you receive an item you feel is wrong, please call us immediately.
Your order is handled and checked four different times before it is sent out
to you! This keeps mistakes to a minimum, but they sometimes do happen! If
a mistake was made, we will pay shipping both ways. However, items returned
for other than defects or our error; the customer is responsible to pay for
return shipping and there will be a 15% restocking fee. No returns on: Glass, Books, Patterns, Bevels, Lead Came,
or any Used Merchandise or Tools.
To inquire about accurate shipping
rates for an order, please call us at 1-800-462-1209.
STORE HOURS:
Tuesday thru Friday 8:30am-5:00pm, Saturday 10:00am-4:00pm, Sunday & Monday Closed
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(800)462-1209